Customer Experience Training
James Sinclair’s Signature Training
YOUR MANAGERS SHOULD MAKE YOUR BUSINESS EASIER TO RUN
Great customer service isn't simply saying please and thank you.
It's understanding the customer.
Making a brilliant first impression.
Spotting opportunities to help.
Taking ownership.
And making people feel like you actually want their business.
Get that right consistently and customers remember you for the right reasons.
Turn ordinary customer service into an experience people remember, recommend and come back for
Customers have choices.
And in most industries, somebody else probably sells something very similar to you.
So what makes people choose you again?
The experience.
This practical customer experience training helps your team understand the impact they personally have on every customer who walks through your doors, picks up the phone or interacts with your business.
More personal
Understand the person, not just the transaction.
More Memorable
Create moments customers talk about.
More consistent
Raise standards across your team.
More commercial
Give people a reason to return.
what this training delivers
More Customer-Focused People
Help employees see the business through the eyes of the customer.
Better understanding of customers
Greater empathy
More personal service
Memorable Experiences
Give employees the confidence to go beyond simply completing a transaction.
More proactive service
Better customer engagement
More opportunities to create WOW moments
Better Customer Journeys
Make every stage of the experience feel considered and consistent.
Stronger first impressions
Better communication
Fewer frustrating moments
The Benefits for your business
Happier
Customers
Deliver experiences people genuinely enjoy.
Better
Reviews
Great experiences give customers something positive to talk about.
More Repeat
Business
Give customers a reason to choose you again.
Stronger Brand
Loyalty
Become known for more than simply the product you sell.
More Confident
Staff
Equip your people to deal with customers properly.
Better Team
Motivation
People enjoy their jobs more when they know how to do them brilliantly.
This isn't a lecture about being nice to people.
The training gets your team thinking about the actual customer journey and the role they personally play within it.
It is delivered by In2action, one of the companies within James Sinclair's wider group, whose trainers specialise in engaging customer-facing teams through practical and interactive learning.
The objective is straightforward:
Make better customer experiences part of how your business operates.
PRACTICAL. MEMORABLE. BUILT AROUND YOUR CUSTOMERS
Who is this training is for?
Customer-Facing Teams
Anyone who directly interacts with your customers.
Managers & Team Leaders
People responsible for maintaining customer-service standards.
Businesses That Want More Repeat Customers
Particularly where customer experience is an important reason people choose you.
Lets find the right
Signature Training For You
Answer a few quick questions about your business, your people and the challenges you are facing.
We’ll use your answers to recommend the most suitable Signature Training programme and send you the relevant course information.